Legal & Policies
Our commitment to transparency, privacy, and ethical practices.
AI Use & Transparency Policy
Last updated: 8th May 2025
How We Use AI:
- Our AI voice agents conduct outbound calls to re-engage dormant leads and schedule appointments on behalf of our clients.
- At the start of every call, recipients are clearly informed that they are speaking with an AI-powered system, not a human agent.
- Our AI agents are designed to be respectful, transparent, and to provide accurate information about our services.
Human Oversight:
- Human team members oversee all AI-driven campaigns and are available to intervene or follow up as needed.
- If a recipient wishes to speak to a human agent, this request is honored promptly.
Feedback and Questions:
- We welcome feedback on our AI systems and are happy to answer any questions. Please contact us at info@utomat.com for more information.
Consent & Opt-Out Policy
Last updated: 8th May 2025
Consent for Communications:
- We only contact individuals who have provided prior express consent to receive communications from us or our clients, in full compliance with GDPR, ePrivacy Directive, TCPA, and other applicable laws.
- Consent is obtained through clear, affirmative action, such as ticking a box or submitting a form.
Opt-Out Mechanism:
- Every call and email includes a clear and simple method for recipients to opt out of future communications.
- Opt-out requests are processed promptly and added to our internal suppression lists to ensure no further contact is made.
- To opt out, recipients can follow the instructions provided during the call or email, or contact us directly at info@utomat.com.
Record Keeping:
- We maintain records of consent and opt-out requests as required by law.
- For any questions about our consent or opt-out processes, please contact info@utomat.com.
Do Not Call (DNC) Compliance Policy
Last updated: 8th May 2025
Our Commitments:
- We regularly scrub all outbound call lists against national and regional DNC registries (e.g., US National DNC, UK TPS, Cyprus DNC).
- We honor all DNC requests and maintain internal suppression lists to prevent further contact.
- If you wish to be added to our DNC list, you may request this during a call or by contacting info@utomat.com.
Internal Policies:
- Our staff and systems are trained and configured to comply with DNC laws and best practices.
- We monitor compliance regularly and update our procedures as regulations change.
- For any questions or to request DNC placement, please email info@utomat.com.
Call Recording & Data Security Policy
Last updated: 8th May 2025
Call Recording:
- Some outbound calls may be recorded for quality assurance, training, or compliance purposes.
- All parties are notified at the beginning of the call if recording is in progress.
- Recordings are securely stored, encrypted, and only accessible to authorized personnel.
- Recordings are retained only as long as necessary for the stated purpose and are then securely deleted.
Data Security:
- We employ industry-standard security measures, including encryption, access controls, and regular audits, to protect all personal data.
- Access to personal data is restricted to authorized staff with a legitimate business need.
- In the event of a data breach, we will notify affected individuals and authorities as required by law.
- For questions about our data security or call recording practices, please contact info@utomat.com.
AI Ethics & Responsible Use Policy
Last updated: 8th May 2025
Our Principles:
- Transparency: We inform all individuals when they are interacting with AI systems.
- Fairness: We regularly evaluate our AI systems for accuracy and bias, and take corrective action as needed.
- Accountability: Human oversight is maintained for all automated processes, and users can request human intervention at any time.
- Respect: We do not use AI for deceptive, manipulative, or discriminatory purposes.
- Security: We safeguard all data handled by our AI systems in line with industry standards.
Continuous Improvement:
- We monitor technological and regulatory developments and update our practices to ensure ongoing compliance and ethical standards. For more information about our AI ethics, please contact info@utomat.com.
Cookie Policy
Last updated: 8th May 2025
What Are Cookies?
- Cookies are small text files stored on your device by your browser.
How We Use Cookies:
- Essential cookies for website functionality
- Analytics cookies to understand usage patterns (e.g., Google Analytics)
- Marketing cookies for advertising purposes (if applicable)
Managing Cookies:
- You can manage or disable cookies in your browser settings. Please note that some features may not function properly if cookies are disabled.
More Information:
- For questions about our cookie use, please contact info@utomat.com.
Accessibility Statement
Last updated: 8th May 2025
Our Commitment:
- We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
- We regularly review our website and services to improve accessibility.
- If you experience any difficulty accessing our content, please contact info@utomat.com and we will do our best to assist you.
Terms of Service
Last updated: 8th May 2025
1. Introduction
- Welcome to utomat.com. By accessing or using our website and services, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Services Provided
- utomat.com offers AI-powered outbound calling and lead reactivation services for businesses.
3. User Responsibilities
- You must provide accurate information and comply with all applicable laws.
- You are responsible for obtaining proper consent from your contacts for outbound calls and data processing.
4. Prohibited Uses
- You may not use our services for unlawful, abusive, or fraudulent purposes, including unsolicited or harassing communications.
5. Fees and Payment
- All fees are as described on our website or in your service agreement. Payment terms are net 14 days unless otherwise agreed.
6. Limitation of Liability
- We provide services “as is” and disclaim all warranties. To the maximum extent permitted by law, utomat.com is not liable for any indirect, incidental, or consequential damages.
7. Intellectual Property
- All content, trademarks, and software are the property of utomat.com or its licensors.
8. Termination
- We reserve the right to suspend or terminate your access for violations of these terms.
9. Governing Law
- These terms are governed by the laws of Cyprus.
10. Contact
- For questions, contact us at info@utomat.com.